Public answers to common setup, search, AI, analytics, billing, and troubleshooting questions.
FlowSearch adds fast, typo-tolerant search to websites. It crawls your published content, indexes it in Typesense, serves results through the FlowSearch widget and API, and can generate AI summaries from your website content.
Add and verify the website, run a crawl, paste the Search Bar Script into the site-wide head/custom-code area, create a results page, then paste the provided HTML and Results Page Script there.
The default keeps setup consistent and avoids common conflicts with existing search pages. You can use another path if data-results-page points to it.
Only when the preview has a public HTTPS URL returning standard HTML. Private, password-protected, localhost, and editor-only previews are not supported.
The Search Bar Script, widget.js, goes in site-wide Head Code. It powers search forms, live search, keyboard behavior, and navigation to the results page.
The Results Page Script, results.js, goes only in the Head Code for your search results page. It renders results, pagination, optional AI Summary, sources, and paid follow-up chat.
They tell FlowSearch which page elements to enhance. Common attributes include data-fs-search, data-fs-input, data-fs-results, data-fs-result, data-fs-url, data-fs-title, data-fs-snippet, and data-fs-summary.
FlowSearch uses your sitemap when available and applies your include and exclude patterns. It indexes published pages and CMS content from the completed crawl.
The page may not be published, may be missing from the sitemap, may be excluded by a pattern, may be blocked by crawl behavior, or may need a fresh crawl after recent edits.
It depends on site size, crawl limits, network conditions, and the search cluster. Small sites usually finish quickly, while larger sites and scheduled crawls take longer.
A Search Key is the public fs_pk key used by the browser widget and public search endpoints. It is safe to use client-side, but should still be restricted to your allowed origins.
Origin restrictions limit which domains can use your Search Key. Add the production origin and any verified staging origin used for testing.
Yes. Regenerating a key invalidates the old key immediately, so update the scripts on your website before or right after regenerating.
The site exceeded the per-minute search request or concurrency limit for its current plan. Reduce live-search frequency, lower per-page requests, or upgrade to a higher-performance plan. Monthly quota issues use MONTHLY_SEARCH_QUOTA_EXCEEDED instead.
Search speed depends on cluster resources, region proximity, index size, query options, live-search volume, Supabase validation, and serverless cold starts. Higher plans can use faster shared or dedicated search infrastructure.
Add data-summary="true" to the Results Page Script and include a data-fs-summary block on the results page. Initial AI summaries are available on all plans.
Yes, but follow-up AI conversations are available only on paid plans and are capped at 20 user turns. Free sites still receive the initial AI Summary when AI Summary is enabled and monthly AI credits are available.
External Knowledge lets the AI add brief general knowledge when it directly helps answer the question. Website content and Business+ uploaded content are still prioritized first. This is a paid-plan feature.
When External Knowledge is enabled, FlowSearch labels General AI knowledge as a source so visitors can see that the answer may include wider model knowledge beyond your website pages.
No. FlowSearch instructs AI Summary responses to answer directly and not end with assistant questions or prompts like 'Would you like...'.
Uploaded PDF, Markdown, and text document knowledge is available only on Business and Enterprise plans. Basic and Pro can use follow-up chat and External Knowledge, but not uploaded document knowledge.
Business and Enterprise document text is split into searchable chunks, embedded for semantic matching, and selected as relevant context for AI Summary answers. Older documents are upgraded lazily the next time AI Summary needs them, so the first answer after an upload or upgrade can take a little longer. Documents are not included for lower plans, even if old records exist.
FlowSearch records search queries, result counts, search timing, sessions, visitors, result clicks, AI summary generation, and AI helpfulness feedback where available.
Zero-result searches are queries where visitors found no matching content. They are useful content-gap signals and can guide new pages, rewritten copy, synonyms, or navigation improvements.
Open Dashboard > Settings > Billing & Subscription. Plan changes affect website limits, crawl schedules, search performance, AI features, API access, and document upload availability.
Include your website URL, affected query, browser, plan, page URL, console errors, network status codes, and whether the issue happens on staging or production.
Confirm the site is published, scripts are in the correct Head Code locations, the Search Key is current, allowed origins include the current domain, the crawl completed, and data-fs attributes exist on the page.
Use the contact form on this Help & Support page. It saves your request and notifies support@flowsearch.io. You can also email support@flowsearch.io directly.
Logged-in users can open Dashboard Help & Support. Public visitors can also review Troubleshooting or contact FlowSearch.